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Frequently Asked Questions
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Where is the golf sim located?The golf sim is located in the rear building at 215 Aickin Road, Whangamata. Enter the rear building through the large white aluminium and glass door. During business hours, this door is often already unlocked. If not, use your Salto access device to unlock it. Once inside, you will see the entry door to the sim. Use your Salto access device to unlock it, being mindful that golfers may already be inside the sim.
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How do I use the Salto access system?Your Salto access details have been sent to the email address you used to book your session. If you have not received these at least one hour before your session, please check your junk email folder. Follow the instructions contained in this email to configure your smartphone as the entry device. Your phone will need to have the bluetooth function activated to unlock the doors. When unlocking a door handle, hold your device flat against the sensor component of the handle. The handle will flash yellow when it has received your key. There is a slight delay, and then a green flash to indicate the door is unlocked. If the handle flashes red after presentation of your key, try again,
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Is there someone to help me access the sim and set it up?The sim is not staffed and you will need to familiarise yourself with the access process and the instructions for use ahead of your visit. These can seem overwhelming at first, but once you have used the sim, they are a lot easier the next time around. If you think you will need help accessing or setting the sim up (despite reading the instructions), please let us know ahead of your reserved time, and we will endeavour to meet you, though we cannot guarantee this.
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Are golf clubs provided?No. You will need to supply your own golf clubs.
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Do you offer coaching out of the sim?The accuracy of the GC Hawk technology means coaching in the sim is a valuable experience for beginner and advanced golfers alike. Coaching sessions can be arranged with Josh Alderton from Whangamata Golf Club on 021 084 55229. Josh manages access to the sim for any of his coaching sessions.
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